Frequently Asked Questions

To find out the essential information about a product, simply click on the product. By landing on this page, you will find the description and main characteristics of the product. In the other tabs, you will find all additional information such as: Product guarantees, technical data, user guide, videos and customer reviews, etc. We want to provide you with as much information as possible to guide you in your choice.

Thanks to the easy navigation of our online store, ordering on our site is very easy:

1. Choose your product and click on it
2. Click on the “Add to cart” button
3. Fill in the “Billing details”
4. Choose the delivery method
5. Choose one of the available payment options
6. Read and accept the “General Conditions of Sale” of our site
7. Confirm your order via the “Order” button on the right

Observations:
– Transport costs are calculated automatically according to your choice
– Delivery costs are displayed directly in your basket
– ​​VAT is calculated automatically

Transport costs are calculated based on the distance and weight of the package. No margin is made on transport. The price includes insurance, custom packaging and delivery of the package.

After placing your orders online, you will receive an email confirmation. Each time the status of your orders changes, you will receive an email and/or SMS.

You can also track the status of your order from your customer account in “My account” and then “Order”.

Our logistics department will send you your “Tracking” or “Order Tracking” number at that time.

1. Credit Card/Debit Card
2. Bancontact
3. iDEAL

We use complex SSL encryption to secure payments on our site.

On our site, you have the option of having your packages delivered to an address different from your billing address.

When filling out the “Billing Details”, choose the option at the top right of the screen “Ship to a different address”.

Delivery of your products is ensured by professional carriers depending on the shipping method.

Furthermore, shipping times depend exclusively on the country of destination and the dimensions of the package. But, you can follow the progress of your package at any time using the tracking number.

All reviews posted on the site are original and validated subsequently by our customer service in order to verify the authenticity of the comments.

We do not edit reviews, we do not correct spelling mistakes or syntax. An opinion is an opinion, and even if it is not flattering, it will remain on our store.

Your customer account is essential since it allows you to follow the history of your orders with infinitylash.shop, communicate with customer service, monitor your quotes, modify your delivery and invoicing addresses.

The information you provide is secure and only you can modify it. All our contacts and exchanges are made on this basis. This is why it is important to have them up to date.

You can contact customer service via email or by filling out the form on the ‘Contact’ page. We aim to respond within 30 minutes on business days.