[vc_row el_class=”faqforpage” css=”.vc_custom_1732195756044{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ takehost_disable_overflow=”0″][vc_column css=”.vc_custom_1732195746891{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_raw_html css=”.vc_custom_1736665497216{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]JTNDaDElM0VGcmVxdWVudGx5JTIwQXNrZWQlMjBRdWVzdGlvbnMlM0MlMkZoMSUzRQ==[\/vc_raw_html][vc_toggle title=”How to find essential information about a product?” style=”square”]To find out the essential information about a product, simply click on the product. By landing on this page, you will find the description and main characteristics of the product. In the other tabs, you will find all additional information such as: Product guarantees, technical data, user guide, videos and customer reviews, etc. We want to provide you with as much information as possible to guide you in your choice.[\/vc_toggle][vc_toggle title=”What are the steps to follow to place an order?” style=”square”]Thanks to the easy navigation of our online store, ordering on our site is very easy:<\/p>\n
1. Choose your product and click on it
\n2. Click on the “Add to cart” button
\n3. Fill in the “Billing details”
\n4. Choose the delivery method
\n5. Choose one of the available payment options
\n6. Read and accept the “General Conditions of Sale” of our site
\n7. Confirm your order via the “Order” button on the right<\/p>\n
Observations:<\/strong> You can also track the status of your order from your customer account in \u201cMy account\u201d and then \u201cOrder\u201d.<\/p>\n Our logistics department will send you your \u201cTracking\u201d or \u201cOrder Tracking\u201d number at that time.[\/vc_toggle][vc_toggle title=”What types of payment are accepted?” style=”square”]1. Credit Card\/Debit Card When filling out the \u201cBilling Details\u201d, choose the option at the top right of the screen \u201cShip to a different address\u201d.[\/vc_toggle][vc_toggle title=”Delivery terms?” style=”square”]Delivery of your products is ensured by professional carriers depending on the shipping method.<\/p>\n Furthermore, shipping times depend exclusively on the country of destination and the dimensions of the package. But, you can follow the progress of your package at any time using the tracking number.[\/vc_toggle][vc_toggle title=”Are the reviews original?” style=”square”]All reviews posted on the site are original and validated subsequently by our customer service in order to verify the authenticity of the comments.<\/p>\n We do not edit reviews, we do not correct spelling mistakes or syntax. An opinion is an opinion, and even if it is not flattering, it will remain on our store.[\/vc_toggle][vc_toggle title=”What is a customer account used for?” style=”square”]Your customer account is essential since it allows you to follow the history of your orders with infinitylash.shop, communicate with customer service, monitor your quotes, modify your delivery and invoicing addresses.<\/p>\n The information you provide is secure and only you can modify it. All our contacts and exchanges are made on this basis. This is why it is important to have them up to date.[\/vc_toggle][vc_toggle title=”How to contact customer service?” style=”square”]You can contact customer service via email or by filling out the form on the ‘Contact’ page. We aim to respond within 30 minutes on business days.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row el_class=”faqforpage” css=”.vc_custom_1732195756044{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” takehost_parallax=”0″ takehost_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ takehost_disable_overflow=”0″][vc_column css=”.vc_custom_1732195746891{margin-top: 0px<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-437","page","type-page","status-publish","hentry"],"yoast_head":"\n
\n– Transport costs are calculated automatically according to your choice
\n– Delivery costs are displayed directly in your basket
\n– \u200b\u200bVAT is calculated automatically[\/vc_toggle][vc_toggle title=”What are the delivery costs?” style=”square”]Transport costs are calculated based on the distance and weight of the package. No margin is made on transport. The price includes insurance, custom packaging and delivery of the package.[\/vc_toggle][vc_toggle title=”How to track my order ?” style=”square”]After placing your orders online, you will receive an email confirmation. Each time the status of your orders changes, you will receive an email and\/or SMS.<\/p>\n
\n2. Bancontact
\n3. iDEAL[\/vc_toggle][vc_toggle title=”Are online payments secure?” style=”square”]We use complex SSL encryption to secure payments on our site.[\/vc_toggle][vc_toggle title=”Can I have my package delivered to an address different from my billing address?” style=”square”]On our site, you have the option of having your packages delivered to an address different from your billing address.<\/p>\n